Refund policy

Refund & Return Policy

We want you to be completely satisfied with your purchase. If you are not satisfied with your order, you may request a return within 30 days of receiving your item, subject to the conditions outlined below.

Eligibility for Returns

To be eligible for a return, your item must:

Be returned within 30 days of delivery.
Be in the same condition as when you received it.
Be unworn and unused.
Have all original tags attached.
Be returned in its original packaging.
Include your receipt or other valid proof of purchase.

To initiate a return, please contact us at support@jellycatstoys.com before sending your item back.

Approved returns should be sent to:

30 N Gould St Ste R
Sheridan, WY 82801
United States

Please do not send items back without first contacting us and receiving return instructions. Unauthorized returns may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as you receive it. If your item arrives damaged, defective, or you receive the wrong item, please contact us at support@jellycatstoys.com as soon as possible.

We will review the issue and work with you to determine the appropriate resolution.

Non-Returnable Items

Certain products are not eligible for return, including:

Perishable goods, such as food, flowers, or plants.
Custom or personalized products.
Personal care products, including beauty products.
Hazardous materials.
Flammable liquids or gases.
Sale items.
Gift cards.

If you are unsure whether your item qualifies for a return, please contact us at support@jellycatstoys.com before sending it back.

Exchanges

If you would like a different item, the quickest option is to return your original item in accordance with our return policy. Once your return has been accepted, you may place a new order for the item you would like.

European Union — 14-Day Right of Withdrawal

If your order is shipped to the European Union, you may have the right to cancel or return your order within 14 days of receiving it, without providing a reason, subject to applicable consumer protection laws.

Returned merchandise must be in the same condition in which it was received, unworn or unused, with tags attached and in its original packaging. Proof of purchase may also be required.

EU returns should be sent to:

30 N Gould St Ste R
Sheridan, WY 82801
United States

For questions regarding an EU return, please contact support@jellycatstoys.com.

Refunds

Once we receive your returned item, we will inspect it and notify you whether your refund has been approved.

If your return is approved, your refund will be issued automatically to your original payment method within 10 business days.

Please note that your bank or credit card provider may require additional processing time before the refund appears in your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at support@jellycatstoys.com.